Answers to your frequently asked questions
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Am I required to make my property available to Section 8?
Yes, when considering an applicant, the Fair Housing Act states that source of income cannot be used to discriminate, and Section 8 vouchers are considered a source of income. -
Can I reach you after hours?
Yes! We have an afterhours line available to handle any emergencies that come in outside of office hours. -
Do I get to see the lease or sign it?
Yes, once the management agreement is signed you will receive a copy of the lease. -
Can you help me buy or sell a home?
Yes. Not only is our Broker a leader in the Real Estate Industry, but she has also held many positions within the Association of Realtors at both the local, state and national level. -
How and when do I get my checks?
We can distribute funds through paper check, or deposit directly to your bank account. Owner payments are typically sent out on the 10th, 20th, and last day of the month. -
How is rent collection handled, how do you handle non-payment?
Tenants can pay rent through mail, in person, or through their tenant portal. If rent is not paid on time, we notify the owner and deliver any legally required notices to the tenant. -
How much security deposit do you charge the tenant?
The security deposit is typically equal to one month’s rent, but legally an owner can request a security deposit equal to two month’s rent. -
How soon can you start managing my property?
We can start as soon as you’d like! Once the agreement is signed and the file setup has been completed, we can move forward with management. If your situation is unique, please contact us for more information. -
What type of properties do you manage?
We manage single family homes, multi family homes, mixed use buildings, commercial buildings, and owner’s associations. -
Who holds the tenant security deposit?
McLain Properties will hold all security deposits in our broker’s escrow account in accordance with California Statutes. -
What does your tenant screening process include?
Comprehensive tenant screening includes a credit and background check including criminal and eviction history, income verification, rental history verification, and pet screening (if applicable). -
How do you set a rental rate?
We set rental rates by looking at fair market value, while also taking into consideration upgrades and other unique features. -
How often will you do a walk-through of my property?
We typically do a walk-through on an annual basis. Owners may request additional walk-throughs for a fee. -
Do you make money from maintenance/repairs?
No, we do not upcharge any maintenance or repairs on your property. -
Can I use my own vendor for maintenance?
You can provide a list of preferred vendors, but in the event of an emergency, or if we are unable to get in contact with your vendor, we may choose to move forward with one of our trusted vendors. -
How long does it take to rent the property?
On average we are able to acquire a qualified applicant on your property within 14 days. The time it takes to fill a vacancy is also dependent on many factors including pricing, pet policy, size, and location. Let us help strategize your marketing approach to get the shortest vacancy possible! -
Will you go to court with/for me if needed?
This can differ with each individual situation and your specific needs, please contact us for more information to see how we can assist you. -
Do I have to allow pets in my property?
You do not have to allow pets, but please be aware that assistance and service animals are not considered to be pets and are protected by fair housing regulation. -
What kind of insurance do I need?
You will need a landlord policy with at least $1,000,000 of liability coverage, and McLain Properties will need to be named as additional insured. For further information please contact our office.